Cookie Policy
Effective date: 12 August 2026
1. About this policy
This Cookie Policy explains how DVC Exchange UK Ltd uses cookies and similar technologies when you visit:
www.dvcexchangeuk.co.uk
It should be read alongside our Privacy Policy, which explains how we use and protect personal information.
DVC Exchange UK Ltd is currently operated by Louise Ellis.
Email: support@dvcexchangeuk.co.uk
Business address: 9 Darley Dale Crescent, Grantham, Lincolnshire, NG31 8EH
2. What are cookies?
Cookies are small text files placed on your computer, phone or other device when you visit a website.
Cookies can help a website:
Operate correctly and securely.
Remember choices and preferences.
Process forms and payments.
Understand how visitors use the website.
Provide features such as live chat.
Some cookies last only for the duration of your visit. These are known as session cookies. Others remain on your device for a specified period or until you delete them. These are known as persistent cookies.
Cookies may be placed directly by DVC Exchange UK Ltd’s website or by a third-party service used on the website.
3. Types of cookies we use
Strictly necessary cookies
These cookies are required for the website to work properly and securely.
They may be used to:
Deliver and secure website pages.
Remember cookie-consent choices.
Process forms.
Maintain essential website functions.
Prevent fraud or misuse.
Enable requested payment functionality.
Because these cookies are necessary to provide the website or a service requested by you, they do not normally require consent.
Functional cookies
Functional cookies support additional website features and remember choices made by visitors.
These may include cookies connected with our live-chat service.
Where functional cookies are not strictly necessary, they will only be used after you have provided consent.
Analytics cookies
Analytics cookies help website operators understand how visitors interact with a website, such as which pages are visited and how visitors navigate between them.
DVC Exchange UK Ltd does not currently intentionally use separate advertising analytics tools such as Google Analytics.
Squarespace may provide website traffic and performance information as part of its platform. Where this involves non-essential cookies or similar technologies, those technologies should only be activated with the appropriate consent.
Advertising cookies
Advertising cookies may be used to track visitors across websites or measure advertising campaigns.
DVC Exchange UK Ltd does not currently intentionally use advertising pixels such as the Meta Pixel or TikTok Pixel.
If advertising or tracking tools are introduced in the future, this policy and our cookie-consent choices will be updated before those tools are used where consent is required.
4. Services that may place cookies
Squarespace
Our website is hosted and operated using Squarespace.
Squarespace may use cookies and similar technologies to:
Deliver and secure the website.
Operate forms and website features.
Remember visitor preferences.
Store cookie-consent choices.
Provide website traffic and performance information.
Some Squarespace cookies are strictly necessary, while others may require consent depending on their purpose.
Further information is available in Squarespace’s own cookie and privacy information.
Stripe
Stripe processes certain payments made to DVC Exchange UK Ltd.
Stripe may use cookies and similar technologies to:
Process payments.
Prevent fraudulent transactions.
Authenticate payment activity.
Maintain the security of its payment services.
Some Stripe technologies may be necessary to provide a payment service requested by the customer.
DVC Exchange UK Ltd does not normally receive or store complete payment-card details.
Further information is available in Stripe’s privacy and cookie information.
Tawk.to
We use tawk.to to provide live-chat functionality.
Tawk.to may use cookies and similar technologies to:
Operate the live-chat service.
Maintain a chat session.
Remember previous chat interactions.
Monitor the performance and security of the service.
Where tawk.to cookies are not strictly necessary to a service requested by the visitor, they will only be activated after the appropriate consent has been obtained.
Information entered into live chat may also be processed by tawk.to. Please see our Privacy Policy for more information about how personal information is used.
5. Cookie choices and consent
When you first visit our website, you may be shown a cookie banner allowing you to:
Accept non-essential cookies.
Reject non-essential cookies.
Manage your cookie preferences.
Rejecting non-essential cookies should not prevent access to the main parts of the website, although some optional features may not work as intended.
Strictly necessary cookies may remain active because they are required to operate the website or provide a service you have requested.
We will not treat continued browsing, silence or inactivity as consent to non-essential cookies.
6. Changing or withdrawing consent
You can change or withdraw your cookie consent at any time by using the cookie-preference option available on our website.
You may also delete or block cookies through your browser settings. The method varies depending on the browser and device used.
Blocking all cookies may prevent some website features from operating correctly.
Withdrawing consent does not make any use of cookies before withdrawal unlawful.
7. How long cookies remain
The length of time a cookie remains on your device depends on its purpose and the provider that places it.
Some cookies are deleted when you close your browser. Other cookies remain for a defined period or until you delete them.
Current cookie names and durations may change when Squarespace, Stripe or tawk.to updates its services. More detailed information may be available through the website’s cookie-preference tool and the relevant provider’s cookie information.
We periodically review the services used on our website and will update this policy where our use of cookies materially changes.
8. Third-party websites
Our website may contain links to Disney and other third-party websites.
Those websites may use their own cookies. DVC Exchange UK Ltd does not control cookies placed after you leave our website, and you should review the cookie information provided by the relevant website.
9. Updates to this policy
We may update this Cookie Policy when:
The services used on our website change.
New cookies or technologies are introduced.
Our legal obligations change.
The latest version will be published on this page with an updated effective date.
10. Contact us
If you have questions about our use of cookies, contact:
DVC Exchange UK Ltd
Email: support@dvcexchangeuk.co.uk
Website: www.dvcexchangeuk.co.uk
Business address: 9 Darley Dale Crescent, Grantham, Lincolnshire, NG31 8EH