Cancellation and Amendment Policy
Effective date: 12 August 2026
This policy should be read alongside our Guest Booking Terms.
Before a DVC Member is matched
If DVC Exchange UK Ltd cannot find a suitable DVC Member or cannot proceed with the requested reservation, the guest’s £100 deposit will be refunded in full.
If the guest withdraws after DVC Exchange UK Ltd has begun searching for a Member, we may retain reasonable costs directly incurred through processing and sourcing the request. Any amount retained will not exceed £100 and will reflect the work undertaken and losses caused by the withdrawal.
After the balance has been paid but before reservation confirmation
If the matched Member cannot complete the requested reservation, we will use reasonable efforts to find another suitable Member or an agreed alternative.
If neither can be arranged, all payments made for that reservation will be refunded.
After the reservation is confirmed
DVC reservations are made for specific dates using a Member’s points. The usual statutory 14-day cancellation right for many online purchases does not normally apply to dated accommodation bookings.
Cancellation may result in the loss of some or all amounts paid. However, we will assess:
Whether the reservation can be amended or re-rented.
Whether the Member’s points can be restored or reused.
Amounts already paid or owed to the Member.
Applicable DVC deadlines and restrictions.
Reasonable administration and payment-processing losses.
Any money recovered by successfully re-renting the reservation.
We will take reasonable steps to reduce avoidable losses. Any refund will reflect amounts recovered and costs or losses that have been irreversibly incurred.
We cannot guarantee that a replacement guest can be found or that the Member’s points can be recovered.
Amendment requests
Requests to change dates, resort, room type or guest information are subject to:
Disney Vacation Club rules.
Availability.
The matched Member’s agreement and ability to make the change.
Any additional points, price or reasonable administration costs.
We cannot guarantee that an amendment will be possible.
We will explain and obtain agreement to any additional charge before making a chargeable amendment. If a change cannot be made, the original reservation will remain in place unless otherwise agreed.
Dining plans and other additions
Disney dining plans and other additions are subject to Disney’s rules.
They may be non-refundable or non-transferable. Any applicable restriction will be explained before payment is taken.
Cancellation or failure by the DVC Member
If a confirmed reservation is cancelled or materially affected because the matched Member fails to fulfil their responsibilities, we will investigate and use reasonable efforts to restore the reservation or arrange an equivalent alternative.
If neither is reasonably possible, the guest will receive a refund of the accommodation payment made to DVC Exchange UK Ltd, subject to their statutory rights.
Changes or cancellation by Disney
Minor operational changes—such as changes to amenities, transport, refurbishment schedules or operating hours—will not ordinarily provide a right to cancel.
If Disney materially changes or cancels the booked accommodation, we will work with the guest and Member to identify the available options. Depending on the circumstances and the guest’s legal rights, this may include an alternative reservation, price adjustment or refund.
Travel insurance
Guests should obtain comprehensive travel insurance as soon as their booking is confirmed.
The policy should provide suitable cover for cancellation, medical circumstances and travel disruption, including situations where a DVC reservation cannot be refunded.
Statutory rights
Nothing in this policy excludes or restricts a guest’s statutory consumer rights where the booked service is not supplied as agreed.
Requesting a cancellation or amendment
Contact us as soon as possible:
Email: support@dvcexchangeuk.co.uk
Include the lead guest’s name, travel dates, resort and Disney confirmation number where available.
A cancellation is not accepted until DVC Exchange UK confirms receipt in writing.